As Client Liaison and Administrative Assistant at Surge Legal, Sarah has been part of the firm since its inception and plays an important role in ensuring clients feel supported from their very first interaction with the practice. Sarah is often one of the first points of contact for new and existing clients. She assists with enquiries, coordinates communication with the appropriate legal professionals and helps clients navigate the practical steps involved in their matter. Her approachable manner and ability to communicate clearly help create a welcoming and reassuring experience, particularly for clients dealing with stressful or unfamiliar legal circumstances. Sarah is fluent in both English and Mandarin and is able to assist Mandarin-speaking clients in their preferred language. Her bilingual skills help facilitate clear communication between clients and the legal team, particularly during initial enquiries, appointment coordination and ongoing administrative communication. With a background in accounting and hospitality, Sarah brings a valuable combination of organisational skill, attention to detail and strong client service experience to her role. She supports the day-to-day operation of the firm by coordinating appointments, managing administrative processes and helping ensure communication between clients and the legal team remains efficient and responsive. Sarah is known for her friendly, compassionate and proactive approach. She takes pride in building positive relationships with clients and ensuring their questions and concerns are directed to the right person as promptly as possible. Her professionalism, reliability, bilingual capability and commitment to client care make Sarah an important part of the Surge Legal team and contribute significantly to the smooth operation of the firm and the overall client experience.